Photo: Supplied: Lighthouse PR
Conflict can happen anywhere - from the playground to the office - or an actual battlefield.
How we react to high-stress situations is largely hardwired into us as humans.
But can we learn how to manage it better? To identify threats, assess the risk and use techniques to de-escalate the situation.
Robert Lubbe spent time working in military settings in a number of trouble spots around the world.
He's taken his knowledge and used it in his practical guide called 'De-Escalation: Identifying and Managing Conflict and Aggression.'
He talks to Kathryn about the science behind why we react as we do, and how we can safely handle aggression and conflict.
